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Interpreters & Relay Services

An interpreter signing.

Interpreters help people who speak different languages to communicate. American Sign Language (ASL) does not translate "word for word" to English, so these interpreters are highly skilled.

People who are deaf often need an interpreter for important work meetings such as performance reviews or training.

Interpreters usually work with 2-hour minimums. They will arrive at least 15 minutes early to learn about the purpose of the meeting and any special needs of the employer and/or the employee.

Interpreters are bound by a very strict code of ethics and confidentiality. 

Relay Services

Relay services allow deaf and hard of hearing people to communicate on the telephone, using either a TTY or the internet. 

A woman using a standard telephone.  Close up of a TTY.  A man using a TTY.

Maryland Relay is a service that connects deaf and hard-of-hearing TTY users with users of standard telephones.  One party calls or connects to Maryland Relay and speaks (if they're hearing) or types on the TTY (if they're deaf or hard of hearing) to an operator, who then types or speaks, as appropriate, to the other party in the conversation.

A diagram of internet video relay in action.
Video Relay Service allows people to communicate by signing into a camera, which is in turn transmitted to a remote interpreter, who then relays the message via telephone.

A captioning telephone.

CapTel Telephone Captioning Service

The Captioned Telephone (CapTel) uses captioning services to provide near-instant captions of what the caller is saying, giving the CapTel user the ability to listen and read the words at the same time. These captions are displayed on a screen that is part of the captioned telephone. Deaf and hard of hearing people who can talk clearly can use a captioned telephone.

A woman signs to a video cam.  She is interpreted to the man sitting next to her by an interpreter on the video monitor.

Video Remote Interpreting (VRI)

VRI uses videoconferencing equipment to connect a sign language interpreter to an individual on a job site. This saves the cost of mileage, travel and time and required onsite minimums. Many businesses can use the teleconferencing equipment that they already have on site.

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Contact Information
DORS Employer Services

Division of Rehabilitation Services (DORS)

2301 Argonne Drive

Baltimore, MD 21218

410-554-9409; Toll-free: 888-554-0334

 Quick Links
DORS Locations
Frequently Asked Questions
 Related Links
Maryland Relay
Interpreter & Relay Service Providers
Assistive Technology
Job Accommodation Network
DORS Works for Maryland Businesses
What To Know About Job Applicants Who Are Deaf
Facts About the MD Disability Employment Tax Credit
IRS Publication 3966: Tax Benefits & Credits
 DORS in the News
High-Tech Enables Employees
Welcome to DORS - video
Welcome to WTC - video
DORS Works for Maryland - video
Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334
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