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Maryland State Department of Education, Division of Rehabilitation Services


About DORS What is DORS? Vision, Mission & Charge About DORS Waiting List Where is DORS? Need to Contact DORS? DORS in the News Quick Facts Frequently Asked Questions Volunteers Employment & Internships Awards 2011 DORS/SRC Public Meetings 2012 DORS/SRC Public Meetings For Service Providers & Vendors State Plan for Vocational Rehabilitation Services \| Services Overview What to Expect Work Incentives Office of Field Services Workforce & Technology Center Office for Blindness & Vision Services Disability Determination Services People Who Are Deaf or Hard of Hearing People who have Serious Mental Illness Assistive Technology Client Assistance Program Recepción a DORS DORS Overview in Korean Skills2Compete \| For Employers What is DORS? What Can DORS Do for Maryland Businesses? How DORS Prepares a Workforce On-the-job training reimbursements Place a Job Order with DORS Other Ways to Support Employment for People with Disabilities Maryland's WorkTech Workforce & Technology Center State & Federal Tax Incentives Free Information from the Job Accomodation Network About Employees/ Applicants Who Are Deaf or Hard of Hearing FAQ for Employers Disability Employment Links DORS Specialists Provide Quality Federal Employees \| High School Students High School Students Overview What Happens in a Vocational Rehabilitation Program? FAQ for Students with Disabilities & Their Parents Programs & Services Transitioning Resources Success Stories Special Issues for Parents 2009 MD Transition Institute Findings \| Resources Overview Community Rehabilitation Programs Link Library Independent Living Services Rehab Glossary Publications Videos DORS Spotlight Presentation Library DORS/MRA Conference Agency Agreements Related Community Services DORS Policies & Procedures \| State Rehab Council State Rehabilitation Council Overview Mission & Belief Advocacy Facts About the MSRC Membership Officers & Committees Meetings MSRC Annual Report Important Information for MSRC Members SRC Online Training Series \| Career Tools Explore Careers Jobs & Disability Issues Maryland Job Search Maryland's One-Stop Career Centers National Job Search Sites Maryland Newspapers Maryland State Employment Federal Employment \| Annual Report 2011 Annual Report 2010 Annual Report 2009 Annual Report 2008 Annual Report 2007 Annual Report 2005 Annual Report 2004 Annual Report 2003 Annual Report

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Step 1: The Application

Step 2: Assessment

Step 3: Eligibility

Step 4: The Plan

Step 5: Services for Eligible Individuals

Step 6: Job Placement

Step 7: Case Record Closure

Financial Responsibility

Informed Choice

Consumer Responsibilities

Consumer Rights

Work Incentives

Office of Field Services

Workforce & Technology Center

Office for Blindness & Vision Services

Disability Determination Services

People Who Are Deaf or Hard of Hearing

People who have Serious Mental Illness

Assistive Technology

Client Assistance Program

Recepción a DORS

DORS Overview in Korean

Services





Services > What to Expect

Consumer Rights

DORS is committed to working in partnership with everyone who takes part in programs and services.

When you are found eligible for services, the DORS counselor will talk with you about your rights and responsibilities.

Consumer Rights

Confidentiality is a mandatory policy with DORS. All information given to or obtained by DORS staff will be used only for the rehabilitation of the individual and in program administration.
If you believe that that DORS has not treated you fairly or provided appropriate services, you may ask for help from an immediate supervisor or contact the Client Assistance Program (CAP). You always have the right to file an appeal if you disagree with a decision made by DORS.
DORS and its vendors do not discriminate on the basis of sex, race, religion, color, age, national origin, residence, physical or mental disability or political affiliation in providing access to services.
You will fully participate in the development of your Individualized Plan for Employment or Independent Living Plan. This includes the selection of employment or independent living goals, services and providers.
DORS will review progress toward your employment or independent living goal regularly. An annual review will be conducted to determine continued eligibility and financial need. Individuals will be given an opportunity to review the program and, if necessary, jointly redevelop and agree to its terms.
Individuals have the right to be informed of any significant delay in the provision of rehabilitation services.
Individuals have the right to review most of the information in their record of services after signing a release of information statement.

Quick Links
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Related Links
	Vocational Rehabilitation Programs
	Office for Blindness & Vision Services
	Workforce & Technology Center
	Client Assistance Program

Publications
	Opening Doors to Employment
	Client Assistance Program
	Informed Choice

Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334

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