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Programs & Services

CAP Overview

The Client Assistance Program (CAP) helps individuals who have concerns or difficulties when applying for or receiving rehabilitation services funded under the Rehabilitation Act.

  In Focus
CAP Advocacy Works!
Last year, 70% of CAP's consumers received decisons that were resolved fully or partially in their favor.
Young man sorting nails in career assessment

How CAP Can Help

CAP can help individuals who are enrolled in DORS programs and services by:

Formal Appeals

CAP can resolve concerns by talking with you and rehabilitation staff. However, you always have the right to request a formal appeal hearing regarding decisions made about your services by DORS rehabilitation staff.

Who is CAP? ->

Contact Information
Tom Laverty, Director

Client Assistance Program

2301 Argonne Drive

Baltimore, MD 21218

410-554-9361 / 1-800-638-6243 toll free



Fax:  410-554-9362
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The Rehabilitation Act
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Client Assistance Program
Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334
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