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Programs & Services

CAP Overview

The Client Assistance Program (CAP) helps individuals who have concerns or difficulties when applying for or receiving rehabilitation services funded under the Rehabilitation Act.

  In Focus
CAP Advocacy Works!
Last year, 70% of CAP's consumers received decisons that were resolved fully or partially in their favor.
Young man sorting nails in career assessment

How CAP Can Help

CAP can help individuals who are enrolled in DORS programs and services by:

Formal Appeals

CAP can resolve concerns by talking with you and rehabilitation staff. However, you always have the right to request a formal appeal hearing regarding decisions made about your services by DORS rehabilitation staff.

Who is CAP? ->


Contact Information
Tom Laverty, Director

Client Assistance Program

2301 Argonne Drive

Baltimore, MD 21218
Phone: 

410-554-9361 / 1-800-638-6243 toll free

TTY/TDD: 

410-554-9360

Fax:  410-554-9362
Email:  cap@dors.state.md.us
 Quick Links
Referral for Services
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Frequently Asked Questions
 Related Links
The Rehabilitation Act
Americans With Disabilities Act (ADA)
 Publications
Client Assistance Program
Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334
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