Services

The CAP staff is committed to timely, responsive service. 

1. Contact CAP by phone or TTY, e-mail, written correspondence or in person. The CAP office is located in the Workforce & Technology Center in northeast Baltimore City.
   
   
2. The CAP representative will obtain basic information from you, which is confidential.
   
   
3. The CAP staff will encourage you to discuss the nature of your concern.
   
   
4. The staff will ask you what you would like CAP to do to solve the problem.
   

Solving Problems

There are many ways CAP can help solve problems:

• Discuss strategies to solve the problem on your own.
  
  
• Call the DORS counselor or supervisor on your behalf.
  
  
• Make arrangements to look at the DORS case record.
  
  
• Explain policies and provide copies.
  
  
• Help set up meetings to discuss your concerns.
  
  
• Help you write a formal request for appeal.
  
  
• Help move your concerns through the chain of command

CAP will encourage you to maintain a positive relationship with DORS.  This is so you can continue your rehabilitation plan and work toward your goals.

Once the issue is resolved to the extent possible, the CAP case record will be closed and you will be notified in writing.  The record can be opened again if needed.

The Formal Appeal Request ->