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Maryland State Department of Education, Division of Rehabilitation Services


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Services





Services > Client Assistance Program

Tips for Self-Advocacy

Empowerment, independence and self-reliance are important principles in rehabilitation services.

Every step along the way, think of ways to take charge of your program and to complete tasks that are important to your success.

Be organized:

Keep a DORS folder and ask for copies of important paperwork.
Keep a calendar and mark appointment dates and times.
Takes notes during meetings.
Keep track of phone calls with dates and times.
File e-mails for reference.

Stay in contact with DORS staff:

Tell your DORS counselor about any changes in your situation or program.
Ask questions.
Identify needs and ask for help if you don’t feel that you are getting it.

Expect to be an active partner:

Find out about the pros and cons of all your options.
Identify your needs and interests.
Make informed choices (know the consequence of your choices).
Help define your responsibilities (ask if you are not sure).

Handle problems and concerns constructively:

Allow reasonable times for returned phone calls.
Focus on issues. Extreme anger or emotions can interfere with getting what you need.
Politely contact the office supervisor if you are having difficulties with the rehabilitation counselor.

You have the right to get help from the Client Assistance Program.

Contact Information

Tom Laverty, Director

Client Assistance Program

2301 Argonne Drive

Baltimore, MD 21218

Phone:

1-800-638-6243

TTY/TDD:

410-554-9360

Fax:	410-554-9362

Email:

cap@dors.state.md.us

Quick Links
	Referral for Services
	DORS Locations
	Rehab Glossary
	Working for DORS
	Frequently Asked Questions

Related Links
	The Rehabilitation Act
	Americans With Disabilities Act (ADA)

Publications
	Client Assistance Program

Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334

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